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LaserPecker Support

Setup guides, troubleshooting, and answers to common questions.

Quick Start

From unboxing to your first engraving in four steps.

1

Unbox and Inspect

Remove the machine, power adapter, and USB cable. Verify the protective lens cover is removed. Check for the factory test sample inside the packaging.

2

Install the App

Download LaserPecker Design Space from the App Store, Google Play, or the Windows/macOS download page. Create an account or sign in.

3

Connect and Focus

Power on the machine. Connect via Bluetooth or Wi-Fi. Place your material on a flat surface. Use the built-in auto-focus or manual height adjustment to set focal distance.

4

Engrave

Select a preset material profile in the app. Import your image or text. Tap Start. Your first engraving finishes in under a minute on most materials.

Material Settings Reference

Recommended starting parameters for common materials. Fine-tune power and speed based on your specific material batch.

Material Model Power (%) Speed (%) Passes Notes
Basswood (3mm) LP2 / LP5 80-100 60-80 1 Light engrave. Reduce power for thinner stock.
Plywood (3mm) LP2 / LP5 100 40-60 2-3 Cut through requires multiple passes. Check adhesive type.
Leather (vegetable tanned) LP2 / LP5 40-60 80-100 1 Test on scrap first. Avoid chrome-tanned leather (toxic fumes).
Acrylic (cast, 3mm) LP5 100 30-50 3-5 Produces frosted engrave. Remove protective film before cutting.
Anodized Aluminum LP2 / LP5 60-80 90-100 1 Removes anodized layer to expose metal beneath. Clean surface first.
Stainless Steel LP4 / LP5 (IR) 80-100 50-70 1-2 IR module required. Creates dark oxide mark. Results vary by alloy grade.
Titanium LP4 / LP5 (IR) 60-80 60-80 1 Color marking possible by adjusting power/speed ratio. Test on sample first.
Cork LP2 / LP5 30-50 90-100 1 Low power prevents burn-through. Keep speed high.

These are starting points. Actual results depend on material batch, thickness, ambient temperature, and surface finish. Always run a small test area first.

Troubleshooting

Common issues and how to fix them.

  1. Confirm Bluetooth is enabled on your device and the machine is powered on (solid blue LED).
  2. Close and reopen the LaserPecker app. On Android, clear the app cache in system settings.
  3. Move within 2 meters of the machine. Walls and metal furniture can reduce Bluetooth range.
  4. If using Wi-Fi mode, ensure your phone and the machine are on the same network. The machine broadcasts its own SSID during initial setup.
  5. Power cycle the machine: turn off, wait 10 seconds, turn on.
  6. If the problem persists after all steps, update the machine firmware through the app (Settings > Firmware Update).

  1. Check focal distance. The laser must be at the correct height from the material surface. Use the auto-focus feature or the included focus gauge.
  2. Clean the lens with the included lens cloth. Dust or smoke residue on the lens scatters the beam and reduces resolution.
  3. Ensure the material is flat and not warped. Use hold-down clips or masking tape at the edges.
  4. If the image itself looks pixelated, increase the DPI setting in the app (300 DPI recommended for detailed work).
  5. On curved surfaces, use the rotary attachment with auto-height adjustment enabled.

Diode lasers (LP2, LP5 diode module) cannot directly mark bare metal. They work on anodized, painted, or coated metal surfaces only. For bare stainless steel, titanium, brass, or gold, you need the IR fiber module available on the LP4 and LP5.

If you have the IR module and marks still do not appear:

  1. Increase power to 80-100% and reduce speed to 40-60%.
  2. Clean the metal surface with isopropyl alcohol to remove oils and fingerprints.
  3. Confirm you selected the IR laser source in the app settings, not the diode source.
  4. Some alloys (e.g., certain aluminum grades without anodizing) reflect IR wavelengths poorly. Test with the marking spray included in the accessory kit.

Smoke is normal during laser engraving, especially on wood, leather, and acrylic. Excessive buildup causes two problems: reduced engraving quality and potential fire risk on flammable materials.

  1. Use the exhaust fan attachment (included with LP3 and LP4; available as accessory for LP2 and LP5).
  2. Work in a well-ventilated area or route the exhaust hose to a window or filtration unit.
  3. Apply masking tape over the material surface before engraving. This catches surface residue and peels off cleanly after the job finishes. Use low-tack painter's tape to avoid adhesive residue.
  4. Clean the laser lens after every 2-3 hours of continuous use.

  1. Open the LaserPecker app and connect to your machine.
  2. Go to Settings (gear icon) > Device Info > Firmware Update.
  3. If an update is available, the app downloads it automatically. Do not power off the machine during this process.
  4. The update takes 2-5 minutes. The machine reboots automatically when done.
  5. After the update, reconnect via the app and run a short test engrave to confirm normal operation.

Firmware updates occasionally reset custom material presets. Export your presets before updating (Settings > Material Presets > Export).

The LaserPecker Design Space app accepts the following formats:

  • Images: PNG, JPG, BMP, SVG
  • Vector: SVG, DXF (import via desktop app)
  • Text: Built-in text editor with 50+ fonts
  • G-code: Supported on LP3 and newer models via the desktop app

For best results with photo engraving, use high-contrast PNG files at 300 DPI or higher. The app includes grayscale conversion and dithering options for photographs.

Safety Guidelines

Eye Protection

Always wear the included laser safety goggles when operating any LaserPecker machine in open-frame mode. The LP3 and LP4 enclosed designs provide Class 1 safety during normal operation, but goggles are still required when the enclosure is open for maintenance or alignment.

Ventilation

Laser engraving produces smoke and particulates. Always operate in a ventilated space or use an exhaust/filtration system. Never engrave PVC, vinyl, or materials containing chlorine compounds. These release toxic hydrochloric acid gas when heated.

Fire Prevention

Keep a fire extinguisher or fire blanket within reach. Never leave the machine unattended during operation. Remove flammable materials from the work area. The machine has a built-in thermal sensor that pauses operation if the housing temperature exceeds safe limits.

Prohibited Materials

Do not engrave or cut: PVC, vinyl, ABS, polycarbonate, HDPE, fiberglass, carbon fiber, or any material you cannot positively identify. When uncertain, check the material safety data sheet (MSDS) for decomposition products before processing.

Still Need Help?

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